Help + Support


We all need help and support sometimes. When you’re in school you can speak to any one of the staff and we’ll help you find the support you need.

This page is for all those times you can’t speak to a staff member – whether it’s in the evening at home, in the school holidays, or if it’s just not possible for some other reason.


Safety Plan

If you or another young person is in immediate danger, or is at risk of harm, call the Police on 999

For advice about ANYTHING worrying you

Call Childline on 0800 1111 or visit

  • ChildLine is for anyone aged under 18 years old
  • You can talk with trained Counsellors by phone, email or online chat
  • You can talk to ChildLine about any concerns or worries you may have
  • Lots of useful information is available on their website.

For advice and support with Mental Health


  • Helpful articles, personal experiences and tips from young people and the Kooth team.
  • Start or join a conversation with the friendly Kooth community, with lots of topics to choose from.
  • Chat to Kooth’s helpful team about anything that’s on your mind. Message them, or have a live chat.
  • Write in your own daily journal to track your feelings or emotions and reflect on how you’re doing.

Text YM to 85258 or visit

  • Information for young people about mental health issues
  • Advice for taking care of your emotional wellbeing
  • Lots of information and resources
  • Access to a Parents Helpline – 0808 802 5544 (Monday to Friday 9.30am – 4pm, free for mobiles and landlines)

For advice about suicidal feelings

Visit, call 0800 068 41 41, text 07860 039967 or e-mail [email protected]

  • Suicide is something PAPYRUS takes very seriously. If this is how you feel, give them a chance to help
  • Opening hours: Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm

For help with Domestic Violence


  • The Hideout is a website for young people worried about Domestic Abuse in the home
  • Women’s Aid have created this space to help children understand about domestic abuse and how to take positive action if it’s happening to you.
  • You can hide the website quickly if you need to by using the “Hide this Page” tab
  • If you are worried for your safety or someone else’s safety it’s okay to phone 999 and ask the police for help
  • You can also call the Freephone 24 Hour National Domestic Violence Helpline. This helpline service provides support, information and a listening ear to women and children experiencing domestic abuse. Their number is 0808 2000 247

For help with a Health Issue

Text isit

  • Confidential help and advice
  • It’s safe and easy for you to speak to a qualified health professional. Just send a message, you don’t have to give your name.
  • Discreet and quick. It only takes one message to start making a difference. You’ll get confidential advice from trained health staff in your area.
  • Response time: Within 24 hours, 9am to 4pm Monday to Friday (except bank holidays)

For advice about Covid-19


  • Get the latest NHS information and advice about coronavirus (COVID-19)
  • Check if you or someone you know has symptoms
  • Testing and Tracing
  • Self isolation and treatment if you have symptoms
  • People at higher risk
  • Social distancing and changes to everyday life